When customers make contact with a company, the customer's profile, history, and other information contained in the database should be available to the company contact person at the time that he or she deals with the customer.

Question

Quizplus · Accepted Answer

This is true because having access to the customer's profile and history can help the company representative provide personalized and effective support to the customer. It can also help the company identify patterns and trends in customer behavior and preferences, which can inform business decisions and improve customer satisfaction.

When Customers Make Contact with a Company, the Customer's Profile