You are a manager of a small lumber supply company. One of your employees accepts a gratuity from a customer without being aware that it violates the company code of conduct, but after a review by managerial staff and lawyers, it is determined to have violated the code. What is the first step you should take?
A) Attempt to return the gratuity to the customer.
B) Fire the employee.
C) Ask for confidentiality from the customer.
D) Revise the code of conduct.

Question

Quizplus · Accepted Answer

The first step should be to attempt to return the gratuity to the customer to rectify the situation and align with the company's code of conduct. This action addresses the immediate issue directly and demonstrates the company's commitment to its ethical standards.

You Are a Manager of a Small Lumber Supply Company