As Part of an Effort to Evaluate Work Activities and Paperwork

As part of an effort to evaluate work activities and paperwork to determine the value they add for customers,Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two.In this example,HP engaged in which?

A) value-added analysis
B) benchmarking
C) getting closer to the customer
D) supply chain management
E) follow-up