According to the CEOs of several companies that have undergone radical change in the last decade,what does NOT happen within such organizations?
A) At the highest level, analysis of the company's environment highlights extensive change as the most effective response to its problems.
B) Lower-level employees develop informal groups to plan for change.
C) The firm sets up new systems for appraising and compensating employees who enforce the firm's new values.
D) Top management begins to formulate a vision of a new company.
E) Change is characterized by much conflict and resistance.

Question

Quizplus · Accepted Answer

B)Conflict and resistance typically characterize this period. The purpose is to give the new culture solid shape from within the firm. Whatever the new vision, it must include renewed focus on the activities of competitors and the needs of customers.

According to the CEOs of Several Companies That Have Undergone