When Dion was hired at an office supply chain store, he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform. What process is at work in Dion's workplace?
A) globalization
B) commodification
C) rationalization
D) internationalization

Question

Quizplus · Accepted Answer

Rationalization refers to the process of replacing traditional and spontaneous methods of organization with calculated, efficient, and predictable procedures. In Dion's case, memorizing scripts for interactions and procedures is an example of rationalization, as it aims to make customer service more efficient and standardized.

When Dion Was Hired at an Office Supply Chain Store