Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?
A) Remain calm if the patient becomes agitated or confused
B) Avoid asking the patient to repeat what he said
C) Speak in a loud voice
D) Use a quiet voice in a secluded area
E) Mirror the patient's reactions to show that you understand
Correct Answer:
Verified
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A)
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