A medical assistant may be asked to use telephone ________ to determine what action to take when a patient calls with a clinical problem.
Correct Answer:
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Q72: Good communication skills help project a positive
Q73: Telephone _ means handling calls politely and
Q74: If you must walk around the office
Q75: One responsibility of many medical assistants when
Q76: When handling calls from patients, employees should
Q78: The medical assistant cannot handle calls from
Q79: Establishing a regular _ for retrieving messages
Q80: When taking information from a patient, you
Q81: Prioritizing emergency phone calls is known as
Q82: Licensed practitioners often use personal _ phones
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