An appropriate way to handle a patient relocation and address change is to ____.
A) stop trying to contact the patient after two unsuccessful tries
B) write off the charges as a hardship case
C) ask a third party for the patient's new address
D) turn the account over to a collection agency immediately
E) send a statement to the patient's relatives for payment

Question

Quizplus · Accepted Answer

Asking a third party for the patient's new address is often a necessary step in maintaining contact with a patient who has moved, especially if the healthcare provider needs to send important information or bills. This approach respects patient confidentiality while making a reasonable effort to update records. Other options may prematurely escalate the situation or violate privacy norms.

An Appropriate Way to Handle a Patient Relocation and Address