Which of the following is appropriate when placing an initial call to a patient about collections?
A) Call the patient at work
B) Assume that the patient forgot to pay or was temporarily unable to pay
C) Ask the patient why the bill has not been paid
D) Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency
E) Make the initial call if payment has not been received after 15 days

Question

Quizplus · Accepted Answer

Assuming that the patient forgot to pay or was temporarily unable to pay is a respectful and non-confrontational approach that acknowledges potential legitimate reasons for the delay in payment. This approach can help maintain a positive relationship with the patient while addressing the payment issue.

Which of the Following Is Appropriate When Placing an Initial