What is the process of analyzing recorded calls to gather information that-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?
A) Social media analytics
B) Speech analytics
C) Text analytics
D) Web analytics

Question

Quizplus · Accepted Answer

Speech analytics is the process used to analyze recorded calls to extract information. This technique helps in understanding and improving customer service interactions in call centers.

What Is the Process of Analyzing Recorded Calls to Gather