What accesses organizational databases that track similar issues or questions and automatically generate the details to the representative who can then relay them to the customer?
A) Contact center
B) Web-based self-service
C) Call scripting
D) Website personalization
Correct Answer:
Verified
Q37: Automatic call distribution routes inbound calls to
Q38: Partner relationship management provides web-based self-service tools
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Q40: Website personalization occurs when a website has
Q41: Which of the following is not a
Q43: Which of the following was one of
Q44: Which of the following operational CRM technologies
Q45: What helps an organization identify its customers
Q46: What compiles customer information from a variety
Q47: Which of the following provides customer service
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