_____ design focuses on the interaction,directly or indirectly,between the service provider(s)and the customer.
A) Service process
B) Service-encounter
C) Lean servicescape
D) Customer benefit package

Question

Quizplus · Accepted Answer

Service-encounter design focuses on the interaction between the service provider(s) and the customer, emphasizing the quality and nature of these interactions.

_____ Design Focuses on the Interaction,directly or Indirectly,between the Service