Managers today need to be aware quality is not just determined at the end of a production line.Which one of the following quality attributes is determined by customers' perception of an organization?
A)decreased liability costs
B)positive company image
C)lower costs
D)higher market share
E)increased profitability

Question

Quizplus · Accepted Answer

Positive company image is determined by customers' perception of an organization. It reflects how customers view the quality of the company's products or services, its reputation, and its overall brand.

Managers Today Need to Be Aware Quality Is Not Just