The quality assurance officer notes that one particular nursing unit has received a higher-than-usual number of negative client responses about aspects of the nursing care during the previous quarter. Based on this data, to which benchmarking issue should the quality assurance officer pay particular attention during the review process?
A)Structure
B)Process
C)Outcome
D)Competency

Question

Quizplus · Accepted Answer

A)Process standards focus on the steps used to lead to a particular outcome, including whether a set of steps exists and whether those steps are being followed. Competency is not one of the components of quality assurance evaluation. Structure evaluation focuses on organizational structure and resources. Outcome evaluation focuses on the performance of a process, such as the number of bedridden clients who develop a pressure injury.
B)Process standards focus on the steps used to lead to a particular outcome, including whether a set of steps exists and whether those steps are being followed. Competency is not one of the components of quality assurance evaluation. Structure evaluation focuses on organizational structure and resources. Outcome evaluation focuses on the performance of a process, such as the number of bedridden clients who develop a pressure injury.
C)Process standards focus on the steps used to lead to a particular outcome, including whether a set of steps exists and whether those steps are being followed. Competency is not one of the components of quality assurance evaluation. Structure evaluation focuses on organizational structure and resources. Outcome evaluation focuses on the performance of a process, such as the number of bedridden clients who develop a pressure injury.
D)Process standards focus on the steps used to lead to a particular outcome, including whether a set of steps exists and whether those steps are being followed. Competency is not one of the components of quality assurance evaluation. Structure evaluation focuses on organizational structure and resources. Outcome evaluation focuses on the performance of a process, such as the number of bedridden clients who develop a pressure injury.

The Quality Assurance Officer Notes That One Particular Nursing Unit