The Pareto principle would suggest that a quality improvement team focus their efforts on those problems that account for 80% of the complaints.Based on this principle and the Pareto chart below, the team should focus their efforts on which of the following complaints?
A)user interface only
B)user interface and speaker quality
C)user interface, speaker quality and camera
D)speaker quality and camera
E)all of the complaints should be a focus

Question

The Pareto principle would suggest that a quality improvement team focus their efforts on those problems that account for 80% of the complaints.Based on this principle and the Pareto chart below, the team should focus their efforts on which of the following complaints? 
A)user interface only 
B)user interface and speaker quality 
C)user interface, speaker quality and camera 
D)speaker quality and camera 
E)all of the complaints should be a focus

Quizplus · Accepted Answer

According to the Pareto chart, the first two categories (user interface and speaker quality) account for more than 80% of the complaints, so the team should focus their efforts on these two areas. The other categories (camera and other) account for less than 20% of the complaints, so they should not be the top priority. Therefore, choice B would be the best choice.

The Pareto Principle Would Suggest That a Quality Improvement Team