A company that uses benchmarking as a quality improvement practice will ________.
A)emulate the best practices and techniques used in their industry
B)institutionalize the not-invented-here philosophy
C)not analyze the competition's product
D)rely exclusively on government research for product improvements
E)be in the furniture business

Question

Quizplus · Accepted Answer

Benchmarking involves identifying and studying the best practices and techniques used by other companies in the same industry, as a means of improving the quality of the benchmarking company's products or services. Therefore, option A is the correct answer. The other options are incorrect: Option B is not related to benchmarking, but rather to the corporate culture surrounding innovation and the adoption of external practices. Option C is also incorrect, as analyzing the competition is a central aspect of benchmarking. Option D is also incorrect; while government research may be a source of improvement ideas, relying exclusively on it is not a common or effective approach. Finally, option E is irrelevant to the question.

A Company That Uses Benchmarking as a Quality Improvement Practice