Within the dimensions of product performance,a poor performance in which of the following would be a "quality killer"?
A)serviceability
B)features
C)appearance
D)conformance
E)reputation

Question

Quizplus · Accepted Answer

Conformance refers to how closely a product meets its intended design and specifications. Poor conformance can lead to product failures, recalls, and damage to the company's reputation, which can ultimately be a "quality killer". Serviceability, features, appearance, and reputation are also important aspects of product performance, but a decline in any of these areas may not necessarily lead to a complete failure of the product or damage to the company's reputation to the same extent as poor conformance.

Within the Dimensions of Product Performance,a Poor Performance in Which