Which term refers to the reasonable actions that organizations and bureaucracies take to achieve goals in the most effective way?
A) Informal rationality
B) Formal rationality
C) Bureaucratic rationality
D) Normative rationality

Question

Quizplus · Accepted Answer

Formal rationality refers to the use of rules, procedures, and policies to achieve goals in the most effective way. It involves the rational calculation of means and ends, and the use of objective criteria to evaluate performance. Formal rationality is a defining feature of bureaucracies and other large organizations.

Which Term Refers to the Reasonable Actions That Organizations and Bureaucracies