Gillian is sitting in a crowded coffee shop when she hears the squeal of brakes and the crash of metal-on-metal. She looks around and notices that all the other customers remain engrossed in their conversations. Because these cool and calm responses __________, Gillian will be __________.
A) provide normative cues; more likely to go outside to help
B) increase pluralistic ignorance; less likely to assume it's an emergency situation
C) decrease evaluation apprehension; more likely to go outside to help
D) reduce Gillian's sense of personal responsibility; less likely to go outside to help

Question

Quizplus · Accepted Answer

The cool and calm responses of the other customers provide normative cues that indicate it is not an emergency situation, leading to an increase in pluralistic ignorance. This means that Gillian is less likely to assume that it is an emergency situation and therefore less likely to go outside to help.

Gillian Is Sitting in a Crowded Coffee Shop When She