Which of the following events would be the strongest evidence that a firm's efforts to improve quality control were achieving their desired result?
A)Costs per unit of output decline by more than 10 percent.
B)The quality control department indicates that the number of defective parts has dropped significantly.
C)A survey of customers indicates a significant increase in the level of customer satisfaction.
D)Total output increases by 20 percent without an increase in labour or materials.

Question

Quizplus · Accepted Answer

Customer satisfaction is directly related to the quality of the product or service. Therefore, a significant increase in customer satisfaction would be strong evidence that the firm's efforts to improve quality control are achieving their desired result. A decrease in defective parts (Option B) is also a good indicator, but it may not necessarily translate to an increase in customer satisfaction. The other options (A and D) can be influenced by factors other than quality control, such as changes in raw material prices or improvements in production efficiency.

Which of the Following Events Would Be the Strongest Evidence