Total quality includes all of the following EXCEPT
A) preventing defects before they occur.
B) achieving zero defects in manufacturing.
C) designing products for quality.
D) solving defect issues after they occur.
E) living a philosophy of continuous improvement.

Question

Quizplus · Accepted Answer

Total quality is about preventing defects before they occur and designing quality products, as well as living a philosophy of continuous improvement. It is not about solving defect issues after they occur, which is reactive rather than proactive. Therefore, option D is the correct answer.

Total Quality Includes All of the Following EXCEPT