Quality is the excellence of one's product, and this includes all of the following EXCEPT
A) lack of defects in the goods of a company.
B) reliability of the services.
C) short-term dependability of the company.
D) attractiveness of a product.
E) zero-defects standards.

Question

Quizplus · Accepted Answer

Short-term dependability is not generally considered a factor in defining quality. Quality is more about consistency and overall excellence in the product or service, rather than just short-term performance.

Quality Is the Excellence of One's Product, and This Includes