In an attempt to make a conflict between two employees less personal and emotional, their manager instructs them to approach the same problem from a different viewpoint. They have a structured debate and come to a conclusion that suits both employees. This is an example of using the ________ approach.
A) maximizing
B) satisficing
C) brainstorming
D) dialectic
E) goal displacement

Question

Quizplus · Accepted Answer

The structured debate and approaching the problem from a different viewpoint are indicative of using the dialectic approach. This approach encourages conflicting parties to come to a resolution through a process of exchanging arguments and counterarguments in a facilitated debate. The process aims to find a synthesis or agreement that meets the interests of both parties.

In an Attempt to Make a Conflict Between Two Employees