The manager of a restaurant noticed that the number of customers in the evening was decreasing. She promptly ordered the chef to revise the evening menu. Later, customer feedback indicated that the problem was not the menu but poor service from the waitstaff. The manager's decision to have the menu revised suggests that she failed to
A) identify and diagnose the problem.
B) evaluate alternatives.
C) generate alternative solutions.
D) evaluate the decision.
E) make a choice.

Question

Quizplus · Accepted Answer

The manager failed to identify and diagnose the actual problem, which was poor service from the waitstaff. Instead, she jumped to the conclusion that the problem was the evening menu and ordered the chef to revise it. This indicates a lack of proper problem-solving skills and decision-making process.

The Manager of a Restaurant Noticed That the Number of Customers