Which of the following is a performance evaluation method that focuses on both financial and nonfinancial indicators of performance such as customer satisfaction?
A) 360-degree survey
B) Critical incidents method
C) Balanced scorecard
D) Pareto chart

Question

Quizplus · Accepted Answer

The balanced scorecard is a method of performance evaluation that takes into account both financial and nonfinancial indicators of performance such as customer satisfaction, internal business processes, learning and growth, and financial performance. The other options (A, B, and D) do not consider nonfinancial indicators of performance. A 360-degree survey is a feedback tool for assessing employee performance from multiple perspectives. The critical incidents method involves tracking and analyzing specific incidents of good and bad performance. A Pareto chart is a visual representation of data that highlights the most important factors contributing to a specific outcome.

Which of the Following Is a Performance Evaluation Method That