You are less likely to get a defensive response if you deliver criticism in a way that protects the presenting self (or "face")of the other person.

Question

Quizplus · Accepted Answer

When criticism is delivered in a way that protects the presenting self or face of the other person, they are less likely to feel attacked and defensive. This can help facilitate a more productive conversation and result in a better outcome.

You Are Less Likely to Get a Defensive Response If