Which one of the following statements about total quality management is TRUE?
A) The consumer's perception of quality does not depend on psychological impressions.
B) Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share.
C) Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality.
D) Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems.

Question

Quizplus · Accepted Answer

Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality. This statement is true as part of total quality management involves finding the right balance between the cost of preventing defects and the cost of poor quality. The goal is to minimize both costs while maintaining a level of quality that satisfies customers. Option A is incorrect because the consumer's perception of quality does depend on psychological impressions. Option B is incorrect because numerous studies have found a strong correlation between quality and market share. Option D is incorrect because quality preventions and quality control both aim to prevent and detect quality problems, but the focus and methods used to achieve these objectives differ.

Which One of the Following Statements About Total Quality Management