In a waiting-line problem, increasing advertising expenditures, increasing the number of promotions, or changing the price of a service is most likely to affect:
A) customer arrival rates.
B) service rates.
C) the priority rule.
D) the line arrangement.

Question

Quizplus · Accepted Answer

Advertising expenditures and promotions can influence customers to arrive at a particular location, while price changes can also affect the timing and frequency of arrivals. Therefore, increasing advertising expenditures, increasing the number of promotions, or changing the price of a service is most likely to affect customer arrival rates.

In a Waiting-Line Problem, Increasing Advertising Expenditures, Increasing the Number