The manner and extent to which customer involvement becomes part of the process is determined by
A) the potential for cost savings based on self-service.
B) the extent to which preferences for customized features must be determined.
C) whether or not the customer has to be present fora service to be provided.
D) all the factors listed above.

Question

Quizplus · Accepted Answer

All of the factors listed - potential for cost savings, customized features, and presence of the customer - can influence the level of customer involvement in a process. Therefore, the best choice is D.

The Manner and Extent to Which Customer Involvement Becomes Part