what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?
A) Market differentiation
B) Competitive priorities
C) Suppliers' bargain
D) Customers' promo

Question

Quizplus · Accepted Answer

Competitive priorities are the dimensions of customer value that operations management must possess to outperform its competitors. These priorities may include cost, quality, delivery speed, flexibility, and innovation. By prioritizing and excelling in these areas, a company can differentiate itself from its competitors in the market. While market differentiation, suppliers' bargaining power, and customers' promotions are important factors to consider, they are not directly related to the relative emphasis or weighting of customer value dimensions.

What Is the Relative Emphasis or Weighting of the Dimensions