Quality and satisfaction are .
A) not important for a company to be successful
B) interchangeable
C) not the same thing
D) the same

Question

Quizplus · Accepted Answer

Quality refers to the level of excellence or the degree of being free from defects or errors in a product or service. Satisfaction, on the other hand, refers to the feeling of pleasure or contentment that a customer experiences after using a product or service. While quality is essential in ensuring customer satisfaction, a high-quality product does not necessarily guarantee customer satisfaction. Therefore, quality and satisfaction are not the same thing.

Quality and Satisfaction Are