When a consumer does not have much personal experience with a realtor (for example, a first-time home buyer), he will form expectations from .
A) an extrapolation of past experiences with professional service providers
B) newspaper articles
C) his last visit with his doctor
D) an extrapolation of past experiences with service industry staff

Question

Quizplus · Accepted Answer

When a consumer does not have much personal experience with a realtor, they will rely on their past experiences dealing with professional service providers, such as lawyers or financial advisors, in order to form their expectations. This is because they are looking for someone who can provide them with expert guidance and ensure that their needs are met.

When a Consumer Does Not Have Much Personal Experience with a Realtor