is the generic term used to describe the quality revolution that swept through both the business and public sectors during the 1980s and 1990s.
A) Ethno quality management
B) Hyper quality management
C) Partial quality management
D) Total quality management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is the generic term used to describe the quality revolution that focused on continuous improvement, customer satisfaction, and employee involvement which swept through both the business and public sectors during the 1980s and 1990s.

Is the Generic Term Used to Describe the Quality Revolution