If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using __________ _.
A) immediate corrective action
B) remedial corrective action
C) bureaucratic control
D) basic corrective action

Question

Quizplus · Accepted Answer

Basic corrective action involves investigating the root cause of a deviation in performance and then correcting that source to prevent future occurrences. This contrasts with immediate corrective action, which addresses the symptoms rather than the underlying problem. Remedial corrective action and bureaucratic control do not specifically refer to investigating and correcting the source of a deviation in the context provided.

If a Manager Investigates How and Why Performance Has Deviated