Open-ended questions encourage the customer to respond freely.

Name: Open-ended questions encourage the customer to respond freely.
Brand: Quizplus
Rating: 4.8 (39 reviews)

Question

Quizplus · Accepted Answer

Open-ended questions are designed to encourage customers to respond freely and provide more detailed information or opinions. This helps customer service representatives understand the customer's needs and concerns more effectively. Closed-ended questions, in contrast, can limit the customer's response to a simple "yes" or "no" answer.

Open-Ended Questions Encourage the Customer to Respond Freely