A user reports that his PC doesn't work.Which of the following would be the best question to ask the user?
A)Do you have a UPS attached?
B)What isn't working on the computer?
C)Is this a BYOD device?
D)Do you think it's the motherboard or power supply that is not working?

Question

Quizplus · Accepted Answer

This is the best question to start with to gather more information about what specific issue the user is experiencing with their computer. Once more information is gathered, then the appropriate follow-up questions can be asked. The other options (A, C, and D) are not relevant questions to ask at this initial stage.

A User Reports That His PC Doesn't Work