A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?
A)Waiting 12 to 24 hours to check on the user
B)Reinstalling the OS
C)Rebooting the computer
D)Educating the user

Question

Quizplus · Accepted Answer

Instead of just removing the virus, the technician should have taken the time to educate the user on safe computing practices to prevent future infections. This would have helped the user to better protect their computer and minimize the likelihood of future virus infections.

A Help Desk Technician Receives a Call from a User