At Hospital Ajax,staff members are reluctant to admit to medication errors because of previous litigation and a culture that seeks to assign blame.This culture demonstrates:
A) QM principles that emphasize customer safety.
B) a deep concern with improvement of quality and processes.
C) effective employee orientation and development in relation to QM.
D) goals that are inconsistent with QM.

Question

Quizplus · Accepted Answer

The culture at Hospital Ajax is inconsistent with QM principles because it does not prioritize a blame-free environment that encourages open reporting and learning from errors to improve processes and prevent future occurrences. Instead, it fosters a culture of fear and reluctance to admit mistakes, which is counterproductive to achieving QM goals.

At Hospital Ajax,staff Members Are Reluctant to Admit to Medication