Patient perceptions are useful in:
A) Determining disciplinary actions in QI.
B) Establishing the competitive advantage of QI decisions.
C) Establishing priorities among possible changes to care identified in QI.
D) Establishing blame for poor-quality care.

Question

Quizplus · Accepted Answer

Patient perceptions are useful in identifying areas for improvement in quality of care. By understanding what patients perceive as important and valuable in their care, healthcare organizations can prioritize and make changes to improve patient satisfaction and experience. Patient perceptions should not be used to determine disciplinary actions or blame, as quality of care is a collective responsibility of the healthcare team. Additionally, patient perceptions may not always align with a healthcare organization's competitive advantage or strategy in QI.

Patient Perceptions Are Useful In