The Hawthorne studies contributed to the development of interpersonal relations through the discovery
A) of the characteristics of effective managers.
B) that breaking jobs into specialized tasks increased worker productivity.
C) of the informal organization network that exists among workers.
D) that workers need training to be effective in their jobs.

Question

The Hawthorne studies contributed to the development of interpersonal relations through the discovery​
A) ​of the characteristics of effective managers.
B) ​that breaking jobs into specialized tasks increased worker productivity.
C) ​of the informal organization network that exists among workers.
D) ​that workers need training to be effective in their jobs.

Quizplus · Accepted Answer

The Hawthorne studies discovered the existence of the informal organization or group dynamics at work, which led to the development of the field of interpersonal relations. This encouraged managers to focus on building relationships and communication between workers, rather than just breaking down tasks to increase productivity. The other choices (A, B, D) are not related to the main discovery of the Hawthorne studies.

The Hawthorne Studies Contributed to the Development of Interpersonal Relations