Case 3.1

Miguel has a big sales presentation tomorrow.He's planning how to adapt his presentation to meet the needs of his customer.Miguel would describe himself as highly competitive,outgoing,and talkative,and also disciplined,serious,and formal.His customer,Regina,listens to him attentively,expresses herself thoughtfully and deliberately,and would describe herself as easygoing,friendly,and casual.
-Refer to Case 3.1.If Miguel wants to be effective with Regina,he probably needs to
A) be accurate,straightforward,and orderly.
B) present at a fast pace with little detail.
C) stick to the communication style to which he naturally gravitates.
D) show a sincere interest in her and patiently listen to her needs.

Question

Case 3.1
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Miguel has a big sales presentation tomorrow.He's planning how to adapt his presentation to meet the needs of his customer.Miguel would describe himself as highly competitive,outgoing,and talkative,and also disciplined,serious,and formal.His customer,Regina,listens to him attentively,expresses herself thoughtfully and deliberately,and would describe herself as easygoing,friendly,and casual.
-Refer to Case 3.1.If Miguel wants to be effective with Regina,he probably needs to​
A) ​be accurate,straightforward,and orderly.
B) ​present at a fast pace with little detail.
C) ​stick to the communication style to which he naturally gravitates.
D) ​show a sincere interest in her and patiently listen to her needs.

Quizplus · Accepted Answer

To be effective with Regina, Miguel should show a sincere interest in her and patiently listen to her needs. Miguel's outgoing, talkative, and competitive communication style may not align with Regina's easygoing and thoughtful communication style. Therefore, it is important for Miguel to adapt his communication style to match Regina's and ensure that he is actively listening to her needs.

Case 3.1 ​Miguel Has a Big Sales Presentation Tomorrow.He's Planning How to Planning

Case 3.1 Miguel Has a Big Sales Presentation Tomorrow.He's Planning How to Planning