When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to
A) use "I-statements."
B) communicate her regret.
C) request a specific change in his behavior in the future.
D) address his competency in and commitment to sales.

Question

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to​
A) ​use "I-statements."
B) ​communicate her regret.
C) ​request a specific change in his behavior in the future.
D) ​address his competency in and commitment to sales.

Quizplus · Accepted Answer

If Tamara remembers to request a specific change in Michael's behavior, her criticism will be more specific and actionable, rather than simply pointing out a problem. Using "I-statements" can also be helpful in communicating constructive criticism, but it is not the best choice in this scenario. Communicating regret or addressing his competency and commitment are not necessarily relevant or helpful in giving constructive criticism.

When Tamara Is Alone with Michael,she Tells Him,"I Care About