Case 13.1

There is a major conflict going on in Andy's department.Workers do not trust Andy.They resent his authoritarian style,and they resist his instructions and suggestions.Andy sees the workers as "drones," and they think of him as "Darth Vader." Initially,Andy's manager tells the workers to "put up with it" and to "get back to work." He refuses to listen to their complaints and imposes his instructions with a threat of discipline.A group of employees discusses the problem.Jane suggests that they just drop it and go back to work.She doesn't want to lose her job and fears that even if they win,their working relationship with Andy will be damaged beyond repair.Malcolm suggests that they go back to Andy's boss and explain that they think talking about Andy's behavior could improve productivity and quality.He tells the group they ought to write down and present the substance of their concerns,not just attack Andy's management style.Malcolm thinks they can work this out without removing Andy or getting fired themselves.
-Refer to Case 13.1.If the company leadership wants to have a meaningful dialog with Malcolm and his coworkers,they need to ____.
A) forbid all parties from expressing controversial ideas
B) push Andy toward silence rather than violence during their meetings
C) encourage employees to unionize
D) ensure a safe environment for the negotiations

Question

Case 13.1
​
There is a major conflict going on in Andy's department.Workers do not trust Andy.They resent his authoritarian style,and they resist his instructions and suggestions.Andy sees the workers as "drones," and they think of him as "Darth Vader." Initially,Andy's manager tells the workers to "put up with it" and to "get back to work." He refuses to listen to their complaints and imposes his instructions with a threat of discipline.A group of employees discusses the problem.Jane suggests that they just drop it and go back to work.She doesn't want to lose her job and fears that even if they win,their working relationship with Andy will be damaged beyond repair.Malcolm suggests that they go back to Andy's boss and explain that they think talking about Andy's behavior could improve productivity and quality.He tells the group they ought to write down and present the substance of their concerns,not just attack Andy's management style.Malcolm thinks they can work this out without removing Andy or getting fired themselves.
-Refer to Case 13.1.If the company leadership wants to have a meaningful dialog with Malcolm and his coworkers,they need to ____.
A) forbid all parties from expressing controversial ideas​
B) push Andy toward silence rather than violence during their meetings​
C) ​encourage employees to unionize
D) ensure a safe environment for the negotiations​

Quizplus · Accepted Answer

In order to have a meaningful dialog with Malcolm and his coworkers, the company leadership needs to ensure a safe environment for the negotiations. This means addressing any concerns about retaliation or intimidation and providing a space where all parties can express their concerns without fear of repercussions. This will help build trust and encourage open communication, which is essential for resolving conflicts and improving productivity.

Case 13.1 ​

Case 13.1