In the balanced scorecard framework, employee capabilities are classified under _____.
A) financial measures
B) internal business processes
C) customer relations
D) learning and growth activities

Question

Quizplus · Accepted Answer

Employee capabilities are classified under the learning and growth activities perspective of the balanced scorecard, which focuses on the organization's ability to build and improve its human and organizational capital. This includes enhancing employee skills, knowledge, and abilities through training and development initiatives. Financial measures relate to the organization's financial performance, internal business processes focus on the efficiency and effectiveness of internal operations, and customer relations pertain to customer satisfaction and loyalty.

In the Balanced Scorecard Framework, Employee Capabilities Are Classified Under