Which of the following steps should be taken when dealing with potentially violent employees?
A) Indicate the need for time to respond to the concerns voiced and then set up another time for follow-up.
B) Intimidate them and respond to them strongly so as to indirectly demonstrate a position of power.
C) Avoid notifying security personnel as this might provoke violent reactions and worsen the situation.
D) Avoid asking questions that require long answers or explanations as this might irritate them.

Question

Quizplus · Accepted Answer

Indicating the need for time and setting up a follow-up allows for the employee to calm down and come back to the conversation with a level head. This approach is non-confrontational and focuses on finding a solution rather than escalating the situation. Intimidating or avoiding security personnel can exacerbate potential violence, while avoiding questions may not address the root cause of the issue.

Which of the Following Steps Should Be Taken When Dealing