The perspective in the balanced scorecard approach that is concerned with how the business is running internally is the:
A) financial perspective.
B) customer perspective.
C) learning and growth perspective.
D) business perspective.

Question

Quizplus · Accepted Answer

The business perspective, also known as the internal business process perspective, focuses on how well the business is running internally and what processes are critical to meet customer and financial objectives.

The Perspective in the Balanced Scorecard Approach That Is Concerned