Almond,Inc.uses a balanced scorecard.One of the measures on the scorecard is the percentage of revenue from repeat sales.Which balanced scorecard perspective would this measure most likely fit into?
A)Customer perspective
B)Learning and growth perspective
C)Internal business perspective
D)Financial perspective

Question

Quizplus · Accepted Answer

The percentage of revenue from repeat sales is a measure of customer loyalty and satisfaction, making it most likely to fit into the Customer perspective of the balanced scorecard. This perspective focuses on measures and initiatives that improve customer satisfaction and retention, ultimately leading to financial success.