Many companies implement _____ systems that integrate all customer-related events and transactions.
A) CRM (customer relationship management)
B) TCO (total cost of ownership)
C) JIT (just-in-time)
D) RFID (radio frequency identification)

Question

Quizplus · Accepted Answer

The system described in the question is a CRM (Customer Relationship Management) system which is used to manage all interactions a company has with its customers. The other options listed (TCO, JIT, and RFID) are not specifically related to customer interactions and transactions.

Many Companies Implement _____ Systems That Integrate All Customer-Related Events