Procedural changes are being planned on the unit as a direct result of client satisfaction surveys. Which individual is most strategically placed to handle how these changes are initiated?
A) Staff nurse
B) Nurse manager
C) Chief financial officer (CFO)
D) Chief executive officer (CEO)

Question

Quizplus · Accepted Answer

1. The staff nurse will be instrumental in carrying out the changes but is not the most influential in directing them.
2. The nurse manager is situated on the front lines but is also responsible to upper management. The manager can be supportive of the staff's feelings while adequately and appropriately representing the needs and wants of the administration.
3. The CFO will certainly have some say in the financial support of any changes made but is unlikely to have sufficient knowledge of the daily operations of the unit to handle changes at that level.
4. The CEO is unlikely to have enough information about the daily unit activities to be effective in instituting these changes.

Procedural Changes Are Being Planned on the Unit as a Direct