The quality management director of a large healthcare conglomerate wishes to initiate benchmarking strategies to assess care. Which directive should this manager publish?
A) We will compare outcome indicators with other healthcare conglomerates of similar size and organization.
B) Outcome data of hospitals within the organization will be compared to assess quality.
C) Each client care unit in the organization will establish specific unit goals for quality.
D) Each unit in the organization will create a quality monitor to assess how well unit policies are followed.

Question

Quizplus · Accepted Answer

1. Benchmarking uses an organization's outcome data and compares it with that of a similar organization to address strengths and challenges.
2. Because the hospitals with the organization are likely managed in a similar manner, this is not an example of benchmarking.
3. While establishing goals is a part of quality management, it is not benchmarking.
4. Setting up a quality monitor is a quality initiative, but it is not benchmarking.

The Quality Management Director of a Large Healthcare Conglomerate Wishes